Senior Product Designer
Launched May, 2020
Groupon offers a robust online marketplace for business owners to reach customers with targeted campaigns. In the Groupon Merchant Center, business owners may administer various aspects of their campaigns, redeem vouchers, and monitor results.
To better educate our merchants and expose updated support content served from a new CMS, I was asked to redesign Merchant Support to better highlight self-service options.
The goal was to allow merchants to more easily locate useful articles through a UI that features multiple methods of help discovery: browse, search, smart suggestions, and intelligent contact methods.
These self-service support tools result in a more confident and knowledgeable business owner through improved access to editorial support content. For Groupon, this means reduced contacts with live staff.